Frequently Asked Questions
Shipping
How long will my order take to arrive?
- Mainland: 4-5 business days
- Balearic Islands: 5-6 business days
- Carrier: GLS
- Once your order has been processed, you will receive a confirmation email with a tracking number
Do you ship to the Canary Islands, Ceuta, or Melilla?
- We currently do not ship to the Canary Islands, Ceuta, or Melilla
- We only ship to the Spanish mainland and the Balearic Islands
Returns
Can I return my order?
- Yes. You have 14 calendar days from receipt to exercise your right of withdrawal
- The product must be unopened and in its original condition
How do I start a return?
- Contact us, indicating your order number:
- Email: annemoller@farlabo.com
- Phone: 681 386 350
When will I receive my refund?
- The refund is issued using the same payment method used for the purchase
- Maximum period: 14 days from the approval of the return
What do I do if I receive a defective or incorrect product?
- Contact us before returning the item
- We handle the exchange or refund at no cost to you
Orders
Is there a minimum order amount?
- There is no minimum order amount
Can I pick up the order in store?
- We currently do not offer an in-store pickup option
- We only offer home delivery
