Legal

FARLABO COSMETICS, S.L. informs the user that access to and use of this website is subject to these conditions of use, and we therefore recommend that you read them carefully each time you access our website.

1. GENERAL INFORMATION. IDENTIFICATION OF THE INFORMATION SOCIETY SERVICE PROVIDER

In compliance with the provisions of Article 10 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSI), the entity FARLABO COSMETICS, S.L., (hereinafter, identified under the brand "ANNE MÖLLER") with Tax ID (NIF) number B21960448, informs that it is a company registered in the Madrid Mercantile Registry, entry 10600 of Journal 2025, with registered office at Vía De Los Poblados 3, Edificio 4b, Planta 6, 28033, Madrid, with contact email address annemoller@farlabo.com and contact telephone number 681 386 350.

2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All content on the website is duly protected by the regulations governing Intellectual and Industrial Property, in particular by Royal Legislative Decree 1/1996, of April 12, which approves the consolidated text of the Intellectual Property Law, and by Law 17/2001, of December 7, on Trademarks. The rights to the content belong to ANNE MÖLLER or, where applicable, to third parties from whom ANNE MÖLLER has obtained the corresponding license for use.

Under no circumstances does access to our website imply the assignment, transmission, or any other type of waiver, total or partial, of Intellectual or Industrial Property rights. The user accessing our website may only view and obtain a private copy of the content, provided that such copy is solely and exclusively for their personal and private use; its use for commercial purposes is strictly prohibited. The website user must refrain from deleting, altering, evading, or manipulating any protection device or security system that may be installed on the website.

Unauthorized use of the materials and information contained on the website may constitute a violation of legislation on intellectual or industrial property and other applicable regulations. ANNE MÖLLER consequently reserves the right to pursue any infringement of its intellectual and industrial property rights through legal action.

3. GENERAL CONDITIONS OF USE

The user agrees to use the website in accordance with the law, this legal notice, regulations, and instructions brought to their attention, as well as with morality, generally accepted good customs, and public order.

The use of this website for purposes that are harmful to the interests of ANNE MÖLLER or third parties, or that in any way overload, damage, disable, or deteriorate the networks, servers, or computer equipment of ANNE MÖLLER or third parties, is expressly prohibited.

4. LIMITATION OF LIABILITY

ANNE MÖLLER is not responsible for any damages that may arise from access and browsing through this website, such as those caused to computer systems in the event of viruses and/or any other form of computer attack.

ANNE MÖLLER is not responsible for any damages that may arise from the bad or incorrect use of this website by users, nor does it assume any liability for incidents in telecommunications networks, such as, for example, outages, absences, or defects in said telecommunications, which are beyond the will and control of ANNE MÖLLER.

5. SOCIAL MEDIA

Regarding the links to social media profiles that may appear on the website, we inform the user that ANNE MÖLLER is the provider of information society services in accordance with the LSSI.

We remind you that the referenced social networks have their own terms and conditions that you must respect.

6. APPLICABLE LAW AND JURISDICTION

Any dispute that may arise from the use or utilization of this website is subject to Spanish legislation and, in general, to the courts and tribunals of the city of Madrid (Spain). In the event that the user has the status of a consumer, the competent courts and tribunals shall be those provided for in current Spanish legislation.

7. OTHER CONDITIONS OF USE

ANNE MÖLLER reserves the right to modify the contents of this website at any time, without this implying any detriment to the user.

It is the commitment of FARLABO COSMETICS, S.L. (hereinafter, identified under the brand "ANNE MÖLLER") to respect the privacy of users and the protection and security of their personal data. In accordance with current data protection regulations (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016; "GDPR" and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights; "LOPDGDD"), ANNE MÖLLER informs in this data protection policy about how it collects and processes the personal data of users on the website (hereinafter, referred to as the "Website").

1. IDENTIFICATION OF THE DATA CONTROLLER

The data controller for personal data is FARLABO COSMETICS, S.L., with Tax ID number B21960448, and registered office at Vía De Los Poblados 3, Edificio 4b, Planta 6, 28033, Madrid.

2. INFORMATION ON THE PURPOSE OF PROCESSING

The controller, through the Website, will carry out the following data processing using the appropriate legal basis and respecting the rights and freedoms of the data subjects.

2.1 Managing the sending of newsletters

•Purpose:Managing the sending of the newsletter•Legal basis:Your consent•Type of data:Identification and contact data•You may revoke your consent at any time by sending an email to the addressrgpd@farlabo.comor by clicking on the unsubscribe button that you will find at the footer of our emails.

2.2 Managing the purchase and sale of products

- Purpose: To manage the purchase and sale of products through the website and the shipment of orders

- Legal basis: Execution of a contract

- Type of data: Identification, contact, and payment data

3. RECIPIENTS OF PERSONAL DATA

3.1. Communication of data to third parties

Personal data collected through the website will generally not be communicated to third parties, unless required by legal obligation.

3.2. Data processors

Notwithstanding the above, the data of Website users may be processed by suitable service providers contracted by ANNE MÖLLER, acting as data processors. Said service providers will only process the data for the purposes established by said controller and in accordance with their instructions, as provided for in Art. 28 of the GDPR.

4. RETENTION PERIOD

ANNE MÖLLER will retain users' personal data for the time necessary to fulfill the purpose for which it is processed or until the data subject requests the deletion of their personal data. In any case, the data retention period will depend on the purposes for which ANNE MÖLLER processes them, as detailed below:

•Data related to the management of newsletter delivery:will be kept for 2 years or until the user revokes their consent.

5. EXERCISE OF DATA PROTECTION RIGHTS

At any time, the user may exercise their rights of access, rectification, deletion, opposition, limitation, and portability of their data by sending an email to the following email address rgpd@farlabo.com identifying the right they wish to exercise.

The user is informed that if they consider that their rights have not been satisfied, they may file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos). More information at www.aepd.es.

6. SECURITY MEASURES

ANNE MÖLLER adopts the necessary measures, as well as appropriate security procedures, aimed at implementing technical and organizational measures to detect and minimize potential risks, regularly reviewing and updating the measures to comply with data protection regulations at all times.

7.UPDATES

The organization reserves the right to modify the contents of this Website at any time, and may add new features, as well as modify the current policy. In such a case, the corresponding update will be published on the Website so that the user is aware of any changes.

1.First-layer text proposal (banner)

FARLABO COSMETICS, S.L. (hereinafter identified by the brand “ANNE MÖLLER”) uses its own and third-party strictly necessary cookies. You can obtain more information in our Cookies Policy.

2.Second-layer text proposal

I.What are cookies?

This website uses cookies and/or similar technologies that store and retrieve information when you browse. In general, these technologies can serve a wide variety of purposes, such as, for example, recognizing you as a user, obtaining information about your browsing habits, or customizing the way content is displayed. The specific uses we make of these technologies are described below.

II.What type of cookies are used on this website?

Regarding the purpose of the cookies, we use the following on this website:

•Strictly necessary cookies: these are those that allow the user to navigate through a website, platform, or application and use the different options or services that exist therein, including those that the publisher uses to allow the management and operation of the website and to enable its functions and services, such as, for example, controlling traffic and data communication, identifying the session, etc.

Likewise, regarding the entity that manages the cookies, this website uses the following:

•First-party cookies: These are those that are sent to the user's terminal equipment from equipment or a domain managed by the publisher itself and from which the service requested by the user is provided.

•Third-party cookies: Likewise, this website uses third-party cookies, understood as those that are sent to the user's terminal from equipment or a domain that is not managed by the publisher but by another entity that processes the data obtained through the cookies.

You can find more information about third parties in section three (III) of this cookies policy.

Regarding the length of time that cookies remain activated, we use the following on this website:

•Session cookies: These are designed to collect and store data while the user accesses a website, and they disappear when the browser is closed.

•Persistent cookies: these are those in which the data remains stored in the terminal and can be accessed during a period defined by the party responsible for the cookie, which can range from a few minutes to several years.

In the table shown below, you will find complete information on the cookies used and downloaded on our website.

III.REVOCATION AND DELETION OF COOKIES.

Principle of information

In compliance with current legal regulations regarding the protection of personal data, we inform you expressly, precisely, and unequivocally that the information obtained through the cookies installed on your computer will be used for the purpose of guaranteeing the quality, security, and improvement of the services offered.

If you wish, you can obtain more information about the third parties, as well as, where applicable, the transfers to third countries that they may carry out, through the links we provide below.

•For more information, visit the Shopify Privacy Policy

Likewise, we inform you that ANNE MÖLLER cannot control and is not responsible for the content and accuracy of the terms and conditions and privacy policies of third parties, nor for the information that the third party does not offer in Spanish. Likewise, it is not responsible for the correct operation of the links provided to the corresponding websites.

IV.Cookies Policy update.

This Cookies Policy may vary based on new legislative or regulatory requirements, or in order to adapt said policy to the instructions issued by the Spanish Data Protection Agency.

By means of this document, FARLABO COSMETICS, S.L., with Tax Identification Number (NIF) B21960448, registered office at Vía De Los Poblados 3, Edificio 4b, Planta 6, 28033, Madrid, with contact email address annemoller@farlabo.com and contact telephone number 681 386 350 (hereinafter, identified under the brand "ANNE MÖLLER" or "the Company") informs you of the General Terms and Conditions of Sale that regulate the acquisition by the customer of ANNE MÖLLER products through the Website (www.annemoller.com)

We recommend that you read these General Terms and Conditions of Sale carefully before making your purchase, and we advise you to download and print them for your records.

1. GENERAL ASPECTS

These General Terms and Conditions are drafted in Spanish and are governed by, among others, Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, "LSSI") and, where applicable, by Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, "Consumer and User Law").

These Conditions will be permanently available on our website.

Only individuals over 18 years of age may enter into contracts in their own name and right. By accepting these conditions, you declare that you are of legal age.

2. OBJECTIVEThe purpose of this document is to regulate the terms of the online sale of the products marketed through the website3. PRODUCT INFORMATION AND AVAILABILITY

The products offered through the website are distributed within the Spanish territory, exclusively on the Iberian Peninsula and the Balearic Islands.

Each product published on the website is accompanied by the following information:

-Product photographs.-Product price; where applicable, accompanied by offers or discounts.-Size-Ingredients-Usage tips

The products offered on the website are subject to availability. In the event that a product is not available, an alert message will appear, and the customer may enter their email address to receive a notification when units of the product are back in stock.

4. PLACING AN ORDER AND THE PURCHASING PROCESS

To browse our website, it is not necessary to log in or register as a user. For the acquisition of products, it will be necessary to identify yourself or log in once the products have been added to the shopping basket and you are in the payment process for them.

To purchase any of our products, the following steps must be followed:

-Access our website www.annemoller.com and select the product(s) you wish to purchase, indicating the number of units along with the size you wish to acquire.-Once the items have been selected, you must add them to the shopping basket and click the "buy" button.-When you click the "buy" button, you can consult all the products you have added to the shopping basket, the number of units for each product, their individual price, and the total of the purchase, including VAT.-If you have a promotional code, you can include it in the corresponding section of the purchase form.

Before proceeding with payment, you must accept these General Terms and Conditions of Sale and Privacy Policy by checking the corresponding box.

Likewise, if you wish to receive information about our news, promotions, or exclusive offers, you can sign up for our newsletter by checking the corresponding box.

If you have entered any incorrect data during the purchase process, you can contact our Customer Service department at the address annemoller@farlabo.com or by phone at 681 386 350, indicating the order number and the error detected.

Once the order has been placed, an automatic confirmation email will be received with the details of your purchase and the purchase receipt. It is important that you keep this email and your purchase receipt for the application of your right of withdrawal or the product warranty as set out in sections 10 and 11 of these Conditions, respectively.

5. PRICES AND PAYMENT METHODS

5.1. Prices

All prices for our products are expressed in Euros (€) and include VAT. However, shipping costs are not included.

ANNE MÖLLER reserves the right to modify the price of the products. However, changes in prices will not affect purchases that have been completed prior to the publication of the updated prices on the website.

Offers and discounts applied to the price of the products will be identified next to the initial price of the product, which will appear crossed out.

5.2. Accepted payment methods

ANNE MÖLLER enables Debit and Credit cards as a means of payment, specifically allowing: you can use Visa, MasterCard, and Amex.

Payment is made through the Shopify platform, and this secure gateway is responsible for payment data, storing only the last four digits of the card for internal verification purposes. To consult more information about the processing of your personal data, you can access the privacy policy.

Under no circumstances will ANNE MÖLLER have access to your payment card details.

6. SHIPPING COSTS AND DELIVERY TIMES

6.1. Shipping

We ship to the Spanish peninsula and the Balearic Islands, excluding the Canary Islands, Ceuta, and Melilla as shipping destinations.

6.2. Home delivery

ANNE MÖLLER makes deliveries through different GLS services depending on the delivery destination. Once the order has been placed, you will receive information about the order in your email, which will include the tracking number.

Please be informed that once the order has been shipped, it is not possible to change the address or make any other modifications. In such a case, we recommend that you contact the transport company in charge of the shipment.

6.3. Currently, ANNE MÖLLER does not offer the option of in-store pickup for orders placed through the website.

6.4. Shipping times

Delivery times and shipping costs will vary depending on whether it is the Peninsula or an Island and the type of shipment chosen by the customer:

DESTINATION: Spain - Peninsula

- DELIVERY TIMES: Standard shipping (4-5 business days)

- SHIPPING COSTS: €4.95 (Free for orders over €60)

DESTINATION: Spain - Balearic Islands

- DELIVERY TIMES: Standard shipping (5-6 business days)

- SHIPPING COSTS: €4.95 (Free for orders over €60)

The delivery time is 4 to 5 business days from the time the order is placed.

- Orders placed on weekends or holidays will be dispatched on the next business day.

- Orders to the Balearic Islands may have a longer delivery time than to the Peninsula. Shipping costs to the Balearic Islands may be higher depending on the destination.

7. ANNE MÖLLER LOYALTY PROGRAM

8. WITHDRAWAL

In accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users, the User generally has a period of fourteen (14) calendar days to exercise their right of withdrawal from the purchase of the products.

In the case of an online purchase, to exercise the right of withdrawal, the buyer must communicate the decision to ANNE MÖLLER within 14 calendar days from the receipt of the order.

To exercise the right of withdrawal, the buyer may contact ANNE MÖLLER via email at annemoller@farlabo.com, indicating their desire to withdraw from the purchase and the order number.

The item must be returned in the same conditions in which it was sent, including the original packaging. Therefore, the products must be returned to ANNE MÖLLER in their original packaging in perfect condition.

Without prejudice to the above, sealed products that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery are expressly excluded from the right of withdrawal, pursuant to Art. 103(e) of the Consumer and User Law, respectively.

ANNE MÖLLER will evaluate the customer's withdrawal request, and if it has been made in accordance with the provisions herein, it will be authorized. ANNE MÖLLER will notify the customer via email of the authorization of the withdrawal, after which the buyer must send the product to the following address:

•Factor 5 — Centro Logístico Alovera•C. Los Picones, 7D — 19208 Alovera, Guadalajara

The cost of the return will be borne by ANNE MÖLLER, and it will be free of charge for the buyer, excluding any shipping costs that may arise from the initial delivery, which shall be borne by the consumer.

Once the merchandise has been received and verified to be in perfect condition, the refund of the money will be processed. The refund will be made using the same payment method used for the purchase and within 14 calendar days from the date the withdrawal was authorized.

9. WARRANTY

All ANNE MÖLLER products have the applicable legal warranty. In the event of a lack of conformity of the product due to a defective product, damaged packaging, or contaminated product, ANNE MÖLLER will proceed, as appropriate, to its replacement, price reduction, or refund of the amount paid. "Conformity" is understood as the product matching its description, type of goods, quantity, and quality; being suitable for the purposes for which they are intended, including instructions and packaging. However, if at the time of the sale the customer is informed of any characteristic of the product that deviates from the objective requirements of conformity, ANNE MÖLLER will not be liable for such lack of conformity.

If you need to make a warranty claim, please contact us via annemoller@farlabo.com or by phone at 681 386 350. The measures taken to bring the product into conformity under warranty will be free of charge for the customer, including free shipping, material costs, and labor, where applicable. For the replacement of a product, the customer must make it available to ANNE MÖLLER at our warehouse address (Factor 5, C. Los Picones 7D, 19208 Alovera, Guadalajara). ANNE MÖLLER will check the condition of the product and its possibility of replacement. The customer may go to any of our points of sale (Except for stores located in El Corte Inglés points of sale) to exercise their right to repair or replacement in the exercise of the commercial warranty.

This warranty does not cover possible breakages caused by use. The customer must inform ANNE MÖLLER of the lack of conformity immediately and as soon as possible from the moment they become aware of it.

If any Product is handled by a third party external to ANNE MÖLLER, it will automatically lose its warranty and therefore the right to replacement, price reduction, or refund of the product amount.

In order for the customer to know how to exercise the product warranty, an information sheet with the warranty conditions will be included when the product is delivered.

10. MODIFICATION OF THESE CONDITIONS

ANNE MÖLLER reserves the right to modify these Terms and Conditions when it deems it appropriate or with the aim of adapting these texts to legislative changes. However, the new Conditions will not apply to purchases that have been made previously.

ANNE MÖLLER will inform its customers of the adaptations to the General Terms and Conditions of Sale in this section of the website, where the update date will be indicated.

11. APPLICABLE LEGISLATION AND JURISDICTION

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that will hear the matter will be those provided by the applicable legal regulations regarding competent jurisdiction, which, in the case of end consumers, will be the one corresponding to the consumer's domicile.

Likewise, ANNE MÖLLER informs the customer of its willingness to adhere to the online Dispute Resolution platform for any controversy that may arise in matters of consumption, which is available at the following link: http://ec.europa.eu/consumers/odr/.

12. CONTACT US

For any questions, complaints, suggestions, or additional information, you can contact us via email at annemoller@farlabo.com or by phone at 681 386 350

Last modification: May 2026